CANCELLATIONS/RESCHEDULING

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Cancelling and rescheduling can be done online in the member portal of the main website. In the event you have difficulty managing your booking online, please contact us via phone or email 24 hours or more prior to your session start time.

Cancellations must be made 24 hours or more prior to scheduled session start time. Cancellations made 24 hours or more prior to start time will be issued a full refund.
Refunds will not be issued for any cancellation made less than 24 hours prior to scheduled session start time.

FACILITY USAGE:

Renting the Training Hall/Event Center does not include training staff. If you wish to have a trainer/pet service professional join you during your rental period you can browser our list of trusted pet professionals to find the service you are looking for. Any scheduling/fees for their services will need to be negotiated with the professional directly.

Pets must remain on-leash when outside gated areas.

Please clean up after your pets. We ask that you bring your pets outside the gated area's into the adjacent fields to relieve themselves. We understand accidents happen so please help us maintain a clean and safe environment for everyone to enjoy. Pet Waste Stations are locate around the perimeter of the facility's fencing for your convenience.

All guests must sign the waiver prior to being allowed access to the facility.

PROHIBITED ITEMS:

- Glass containers of any kind are not permitted on property
- Smoking is prohibited on property

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INELIGIBILITY FOR ENTRY TO THE PETS & MOORE FACILITY:

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The following dogs will not be allowed to use the Pets & Moore facilities:

 

-Lame dogs; lame dogs will not be allowed onto the facility with other dogs

Exceptions will be made for dogs that have veterinarian’s prescription and will be allowed onto the premises at a preset time and for a preset period of time to use the facility for rehabilitation purposes.

 

-Females in season. Females in season will not be allowed to use the facilities.

 

Dogs that appear to be ill. Dogs must be in good health and condition in order to play. Dogs that appear to be ill or dogs with sutures, bandages, adhesive or any other material that is indicative of or related to any surgical or medical procedure will not be allowed to use the facilities.

 

Exceptions will be made for dogs that have a veterinarian’s prescription and will be allowed onto the premises at a preset time and for a preset period of time to use the facility for rehabilitation purposes.

 

Canine Amputees, Deaf or Blind dogs. Canine Amputees, Blind and Deaf dogs are eligible ONLY if they are able to safely participate in activities. Such aforementioned animals will be allowed to use the facility subject to all the facility rules.

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CONDUCT:

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Handlers and Spectators.

 

Handlers and spectators are expected to display good behavior while on property. Pets & Moore may remove and/or bar any handler and/or spectators from the the facility for violations of these rules or conduct that interferes with the use of the facility or other handlers or spectators.

 

a. Misbehavior of Handlers- Excusing a handler.

 

Pets & Moore has sole discretion whether or not to allow the dog of an excused handler to continue to use the facilities with a substitute handler. The decision of Pets & Moore shall be final in these matters. In the event Pets & Moore should ask a handler and its dog to leave the facility for misbehavior any fees paid by such misbehaving handler or dog shall not be refunded. This no refund policy shall apply to any additional dogs the handler has and wishes to have access to the Pets & Moore facility on that day regardless if the dogs were not then using the facility.

 

i. A handler may be excused for exhibiting poor behavior towards any individual present while on facility grounds.

ii. A handler may be excused for cruel treatment of an animal while on the facility grounds.

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A handler who abuses his/her dog/dogs will be asked to immediately leave the premises. Any handler asked to leave for abuse may in the sole discretion of Pets & Moore be barred permanently from using the facility.

Handlers that refuse to leave the property are subject to criminal trespass complaint.